For Urban Arc homeowners
Express Warranty
Every Urban Arc home comes with an insurance-backed express limited warranty.
Coverage
Your 1-2-10 warranty
The warranty is fully transferable to later owners during its term, at no cost. The booklet is the complete statement of coverage — the summary below is for convenience only.
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1 year
Workmanship & materials
Performance standards for the home’s components — foundation and slab, framing, drywall, siding and trim, and more.
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2 years
Delivery portion of systems
The plumbing, electrical, heating and air-conditioning delivery systems.
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10 years
Major structural defects
Defects in the home’s major structural components, including slab foundations.
By accepting the Express Limited Warranty, homeowners agree to resolve claims through binding arbitration rather than litigation. The warranty supersedes all implied warranties and is not homeowner’s insurance. See the booklet for exclusions and full terms.
Warranty service
How to request warranty service
For routine upkeep, our Home Care guides cover the attic, dishwasher, circuits, fans, exterior lights and more.
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Check your booklet
Your warranty booklet is assigned at closing. It sets out what’s covered, the performance standards and your responsibilities as a homeowner.
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Emergencies first
For an emergency such as a plumbing leak or loss of power, follow the emergency procedures in Section 6 of the booklet straight away.
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Put your request in writing
Use the Request for Warranty Performance form (Section 11) for workmanship, materials or systems, or the Notice of Major Structural Defect Claim form (Section 14). Notices must be in writing, sent certified mail, return receipt requested.
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Questions? Ask us
Call (713) 644-6272 or email info@urbanarcproperties.com and we’ll help you with the process.
Homeowner support
Need help with your home?
Send us a message with your address and a short description, and we’ll get back to you. Formal warranty claims still need the written notice described in your booklet.
- Call
- (713) 644-6272